For all you Leaners out there, First Time Right is a familiar concept. If your input to a process is 100 and output is equally 100, your First Time Right percentage is 100%. However, if with 100 input, you get process output of 98, your First Time Right percentage would only be 98%. Quite simple, isn’t it?
This article was first published on QPR : First Time Right – Aiming For 100%.